Shipping Policy

Welcome to VKP. We strive to deliver your orders in a timely and efficient manner. Below is our comprehensive shipping policy outlining how we handle shipping for our valued customers.

- **Product Availability:** All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and provide options for a refund, substitution, or backorder.

- **Shipping Destinations:**Unfortunately, we do not ship to Oceania and Afrika at this time.

- **Domestic Shipping:** Please note, we do not ship to P.O. boxes or military APO/FPO addresses.

- **International Shipping:** We offer international shipping to select countries. International shipping rates and delivery times vary based on the destination and shipping method chosen. Please be aware that customers are responsible for any customs fees, duties, and taxes that may apply.

- Shipping costs are calculated based on the weight of your order and the selected delivery method. Add the items to your cart and proceed to checkout to view the shipping charges.

- Applicable sales tax will be calculated based on the destination address and will be displayed at checkout.

- **Standard Shipping:** 5 to 12 business days

- Delivery times are estimates and can vary due to factors such as weather, carrier delays, and holidays.

- Orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided or directly on our website through the "Order Tracking" page.

- We offer the following shipping option:

  - **Standard Shipping**

- The shipping method can be selected during checkout.

- For international orders, please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and are typically collected by the delivering freight (shipping) company or when you pick the item up.

- **Lost Packages:** If your package is lost during transit, please contact us at vencistanev7@gmail.com  within 10 days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue.

- **Damaged Packages:** If your package arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

- **Stolen Packages:** If you believe your package was stolen, please file a report with your local authorities and contact us with the report number. We will assist in filing a claim with the carrier.

At Pet Haven, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help. Please review our return and exchange policy below for details.

1. Returns

Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• Items must be unused, in the same condition that you received them, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

How to Return an Item:

1. Contact our Customer Service Team at vkpshopteam@gmail.com a return. Provide your order number and reason for the return.
2. Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item back to us.
3. Package the item securely, including the original packing slip and the RAN.
4. Ship the item to the address provided by our Customer Service Team.

- If you have any questions or concerns about our shipping policy, please contact our customer service team:

  - **Email:** vkpshopteam@gmail.com

  - **Phone:** +359878286423

  - **Address:** ul.Golqm Bogdan, bl.Strandja planina

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     Thank you for shopping with VKP! We appreciate your business and look forward to serving you again.